Our operating support services are geared to maximise the performance of customers operating systems.Nyco Solutions can efficiently troubleshoot, diagnose and resolve operating system failures through 24x7 software technical support. Nyco Solutions will also confirm overall health and functionality of systems through routine, scheduled system checks and provide analysis feedback as required.
An IBM SWMA is required for OS upgrades, PTF's and updates. Contact will be directly to an engineer using a client specific phone number and our dedicated support email address.
A dedicated support team
Critical 24x7x365 coverage
Accelerated escalation management
Conference call planning and review meetings
Patches and update installation
Remote monitoring, analysis and management
Standard Operating System Support
Our Operating support gives you as a client access to a team of iSeries professionals with many years of experience across a wide variety of industries. Below are some of the items our engineers can assist your company. We are able to provide OS Support for OS400 versions 5.1 to 7.2
Questions surrounding start-up and shutdown procedures
General OS trouble shooting
Data transfer and migration
Backup and restore procedures using best practices
Assistance with configuring additional hardware to your iSeries
Diagnostic testing and reporting
Root cause analyses of system failures
Bi-annual health check of the OS
Enhanced System support
In addition to our standard system operating support we are able to provide:-
365 x 24 automated monitoring of the iSeries for message actions and events using Messenger/400 providing notification via email.
Regular notification of predefined conditions, e.g. Disk space, CPU thresholds
Manage System Operator message queues, system journaling and system history
Assist in the management of backups
Basic System Administration & Operation Support
All features included within Enhanced System support plus the following:
Manage routine system workload, e.g. over-night batch processing, system clean-up; notify client of exceptions
Manage the IPL (reboot) schedule and its automated startup procedures
Review the Backup status for content and implementation; this ought to be a regular activity
Manage User Profiles: creation, changes, deletion, reset-passwords ; review the user profiles with special authorities (privileges)
Manage the broadcasting of system-wide (internal) messages
Manage spool-files, printer-configuration and operation
Manage the systems 'Work-Management', i.e. Subsystems and Job Queues
Manage the System (Messages) Reply-List Entries and Domain Names' Host Table Entries
Advanced System Administration & Operation Support
All features included within Basic System Administration & Operation Support plus the following:
Maintain System Management and Operations Documentation
Manage Capacity Planning and Performance Monitoring: Analyse the data and make recommendations and where approved by the client, make the necessary changes
Maintain Operating System: Apply Cumulative and Group PTF packages, individual PTFs
Provide regularly scheduled batch jobs for DASD cleanup for system logs and journals based upon customer requests
Manage network configuration: Lines, Controllers, Devices and TCP/IP Applications
Implement Customer requested OS/400 configuration changes necessary to maintain
satisfactory application Performance (additional fees may apply)
Manage Change-Control Procedures: e.g. In-House and 3rd-Party Application
Custom CL Programming (additional fees may apply)
Maintain authorities, permissions, and ownership of all OS objects
Complete System Administration & Operation Support
All features included within Basic and Advanced System Administration & Operation Support plus
the following:
Manage the IBM Automated Job Scheduler
Maintain an independent copy of BRMS recovery report for system recovery
Configure scheduled backups of OS/400, configuration, security, licensed program products,and other IBM support objects
Configure scheduled backups of customer application and data objects (Customer to specify)
Verify the integrity and perform object restores as requested (2 free per month)
Produce scheduled batch jobs for DASD cleanup for application IFS objects and directories
Provide password resets for all system users and group profiles
Input schedules for batch jobs to automated job scheduler
Input scheduled additions, deletions or changes to scheduled jobs
Change the attributes of a spooled file
Examine and respond to printer messages
Provide user and group profile administration for all application user profiles without special authorities. This includes creation and deletion of these user profiles, password reset,
profile expiration, and verification of ownership.
Maintain responsibility for application software and APIs
Correct customer application related errors logged in job logs, message queues, and/or the system history log
Stage and promote programs into production.
Research and resolve promotion failures
System recovery as a result of a hardware or operating system failure
