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| Support |
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Product Support We offer on-going support for all our products. Our staff can be contacted by email,phone or our ticketing system. Phone support is limited to UK office hours unless there is a service level agreement for out of hours support. Our support staff work closely with our software developers and have an intimate knowledge of our products. Our support team work via a flat structure avoiding multiple layers of of support. Our level of support for our products are: ◯ Free for product installation user queries ◯ Done via email and telephone with 1 hour response time durung UK office hours (9am to 5pm) ◯ Support is offered in English We will endeavour to answer questions; however our staff may need to ask questions to establish and understand what you are looking for. Technical Support We offer technical support depending on the situation through NYCO Solutions. A range of technical support services are offered to suit varying needs. |
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